# What are our communication needs?  interaction?  public speaking? documentation?

# What are our globalizaton plans?  

# What languages and cultures are essential? To what extent?

# Which groups of personnel are concerned?

# What are our competencies in communication now? 

# What are our aims for improved communication? 

# How can we meet these needs? (Translation, IT and Web resources, interpretation, use of overseas agencies, subsidiaries, cultural training, languages / communication training, use of external consultants...)

# How much training will give us a satisfactory situation in a reasonable time frame?

# To what extent does the training system now serve our needs? Have the contents of the courses been designed to concentrate on identified skills areas? 

# What are the present language/communication skills of the personnel? Of key groups at least? 

# Should we conduct a needs analysis? For which groups of personnel?

# Where are our communication problems? How are they different for different groups of personnel?

# How are we organizing the language training? What can be done internally? What should be done externally?

# Are the most efficient course types in use?   well-tailored programs, many course forms, specific programs?

# How is our language training system accessible for employees? 

# How can we develop a reasonable monitoring system?

# How can a database of language skills profiles be made to serve our interests of development?