- What are our communication needs? interaction? public speaking? documentation?
- What are our globalizaton plans?
- What languages and cultures are essential? To what extent?
- Which groups of personnel are concerned?
- What are our competencies in communication now?
- What are our aims for improved communication?
- How can we meet these needs? (Translation, IT and Web resources, interpretation, use of overseas agencies, subsidiaries, cultural training, languages / communication training, use of external consultants...)
- How much training will give us a satisfactory situation in a reasonable time frame?
- To what extent does the training system now serve our needs? Have the contents of the courses been designed to concentrate on identified skills areas?
- What are the present language/communication skills of the personnel? Of key groups at least?
- Should we conduct a needs analysis? For which groups of personnel?
- Where are our communication problems? How are they different for different groups of personnel?
- How are we organizing the language training? What can be done internally? What should be done externally?
- Are the most efficient course types in use? well-tailored programs, many course forms, specific programs?
- How is our language training system accessible for employees?
- How can we develop a reasonable monitoring system?
- How can a database of language skills profiles be made to serve our interests of development?
